Contact us
For a medical emergency, call 911 or contact your local emergency medical service immediately. Optum Rx representatives will be available to assist you on January 1, 2025.
Integrity Pharmaceutical Advisors Concierge Services
If your medication is not covered under the formulary, USC provides a free, confidential pharmacist consultation service through an independent pharmaceutical consulting firm, Integrity Pharmaceutical Advisors. A dedicated pharmacist is available Monday – Friday, 8:00am to 8:00pm (PST) to assist you and your prescribing physician to answer any questions that relate to the drug formulary.
To make an appointment to speak with a pharmacist, call (855) 948-0219 or you can schedule an appointment online at https://calendly.com/pharmacy-consulting-teleconference-usc/usc-teleconference
General Questions:
Optum Rx Member Services & Optum Rx Home Delivery: 855-205-3931
Optum Rx Specialty Pharmacy: 855-427-4682
Plan ID Card Replacement Request - Contact Personify Health: 855-727-5267
Keck Medicine of USC Specialty Pharmacy: 855-885-2600
Note: Only Keck Physician written prescriptions can be filled by this pharmacy.