Contact Us
If you are having a medical crisis, please call 911 or contact your local emergency assistance service immediately.
For technical website issues:
1-800-788-4863TTY (for the hearing impaired - 24 hours a day, 7 days a week):
711General Questions
Pharmacists are available during work hours to answer questions about your prescriptions.
For general information about your pharmacy benefits including coverage, cost questions and home delivery, please contact Customer Service:1-866-868-0139
Mail Order / Home Delivery
Optum® Home Delivery:1-866-868-0139
Home Delivery hours for the Ford lines are 9am-9pm ET Monday - Friday.
If you are an OptumRx home delivery customer, pharmacists are available 24 hours a day, 7 days a week to answer questions or address concerns.
Other Contacts
Fraud, Waste and Abuse:
reportrxfraud@optum.comMailing address for claim reimbursement
OptumRx
PO Box 509075
San Diego, CA 92150-9075
Corporate Office
OptumRx
2300 Main Street
Irvine, CA 92614