Contact us
For a medical emergency, call 911 or contact your local emergency medical service immediately.
Optum Rx customer service
For new and prospective members:
Hours of operation 8:00 AM - 8:00 PM (HST)
Call: 1-800-383-0589
TTY/TTD: 711
For existing AlohaCare members:
For Medicare FIDE members (Medicare + Medicaid with AlohaCare):
AlohaCare Advantage Plus (HMO D-SNP) members
Call: 1-808-973-6395
Toll-free: 1-866-973-6395
TTY/TDD: 1-877-447-5990
October 1 to March 31, 8:00 AM - 8:00 PM (HST), 7 days a week
April 1 to September 30, 8:00 AM - 8:00 PM (HST), Monday through Friday
For Medicare HIDE members (Medicare only with AlohaCare):
AlohaCare Advantage (HMO D-SNP) members
Call: 1-808-973-2475
Toll-free: 1-888-875-4979
TTY/TDD: 1-877-447-5990
October 1 to March 31, 8:00 AM - 8:00 PM (HST), 7 days a week
April 1 to September 30, 8:00 AM - 8:00 PM (HST), Monday through Friday