Contact us
Optum Rx customer service
For new and prospective members:
Hours of operation: 24/7
Call: 1-800-383-0589
TTY/TTD: 711
For existing AlohaCare members:
For Medicare FIDE members (Medicare + Medicaid with AlohaCare):
AlohaCare Advantage Plus (HMO D-SNP) members
Call: 1-808-973-6395
Toll-free: 1-866-973-6395
TTY/TDD: 1-877-447-5990
October 1 to March 31, 7:45am – 8:00pm (HST), 7 days a week
April 1 to September 30, 7:45am – 8:00pm (HST), Monday through Friday
For Medicare HIDE members (Medicare only with AlohaCare):
AlohaCare Advantage (HMO D-SNP) members
Call: 1-808-973-2475
Toll-free: 1-888-875-4979
TTY/TDD: 1-877-447-5990
October 1 to March 31, 7:45am – 8:00pm (HST), 7 days a week
April 1 to September 30, 7:45am – 8:00pm (HST), Monday through Friday