Contact Us
If you are having a medical crisis, please call 911 or contact your local emergency assistance service immediately.
For technical website issues:
1-800-788-4863TTY (for the hearing impaired - 24 hours a day, 7 days a week):
711General Questions
Pharmacists are available during work hours to answer questions about your prescriptions. For general information about your pharmacy benefits including coverage and cost questions, please contact OptumRx Customer Service: 1-855-798-0776*
Specialty Pharmacy
Optum Specialty Pharmacy:1-855-798-0776*
*Your benefits line will be available to answer your questions on June 27, 2022. Until that date, please go to ACSHIC.com where you can find FAQs or call 1-724-719-6165 for help answering your questions.
Mail Order / Home Delivery
Optum® Home Delivery:1-855-842-6337
If you are an OptumRx home delivery customer, pharmacists are available 24 hours a day, 7 days a week to answer questions or address concerns.
Other Contacts
Fraud, Waste and Abuse:reportrxfraud@optum.com
Mailing address for claim reimbursement
OptumRx
PO Box 509075
San Diego, CA 92150-9075
Corporate Office
OptumRx
2300 Main Street
Irvine, CA 92614