If you are having a medical crisis, please call 911 or contact your local emergency assistance service immediately.
For technical website issues:
1-800-788-4863TTY (for the hearing impaired - 24 hours a day, 7 days a week):
711Pharmacists are available during work hours to answer questions about your prescriptions. For general information about your pharmacy benefits including coverage and cost questions, please contact OptumRx Customer Service: 1-855-798-0776*
Optum Specialty Pharmacy:1-855-798-0776*
*Your benefits line will be available to answer your questions on June 27, 2022. Until that date, please go to ACSHIC.com where you can find FAQs or call 1-724-719-6165 for help answering your questions.
Optum® Home Delivery:1-855-842-6337
If you are an OptumRx home delivery customer, pharmacists are available 24 hours a day, 7 days a week to answer questions or address concerns.
Fraud, Waste and Abuse:reportrxfraud@optum.com
Mailing address for claim reimbursement
OptumRx
PO Box 509075
San Diego, CA 92150-9075
Corporate Office
OptumRx
2300 Main Street
Irvine, CA 92614